6 Month "Any Reason" Return Guarantee
What is our return policy?
1. If you are not 100% satisfied with any product(s) purchased at SurvivalFrog.com you may return the merchandise for a 100% refund of the product price paid (less original shipment/freight costs incurred by SurvivalFrog.com for shipping the product to the customer) for the returned merchandise, subject to the following requirements.
2. Only the sales tax associated with the returned product(s) will be refunded if the returned merchandise is part of a multiple product order.
3. All returned merchandise must be currently for sale at SurvivalFrog.com. We will not accept returns for discontinued items.
4. All returned merchandise must be purchased from SurvivalFrog.com and returned within 180 days of date of purchase.
5. All returned merchandise must be accompanied by a Return Merchandise Authorization (RMA) number and shipped to the address we provide. Contact us by phone or email, and we will reply with a ship to address and a RMA number based on good faith that you qualify for a refund under this return policy. If we determine that the returned merchandise does not qualify, we will return the merchandise at your expense.
6. The RMA number must be clearly visible on the outside of every return carton. The return carton must contain a packing list that shows the RMA number and a copy of your receipt for the purchase of the returned product.
7. Multiple cartons in a return shipment must be labeled: #1 of ___, #2 of___, etc.
8. No return shipment carton may exceed 50 lbs. in weight.
9. Returns for food and other consumables must be substantially intact for a full refund.
10. You are responsible for all return shipment/freight charges.
11. In order to prevent abuse regarding merchandise returns, we will cap merchandise return refunds at the aggregate amount of $1,000 per customer in any consecutive 12 month period.
12. Once the returned merchandise is received by our Returns department, and if all the above requirements are satisfied, all refunds owing will be credited to the order's billing customer via the order's original payment method. Please allow up to thirty (30) days for processing.